Rat Inari Sales Policy

Effective Date: November 22, 2024

Contact Information:

  • Hotline: (212) 260-6143
  • Email: contact@ratinari.com
  • Address: 200 E 5th St, New York, New York (NY), 10003

At Rat Inari, we are committed to providing exceptional service and offering high-quality products. This Sales Policy outlines the terms and conditions applicable to all purchases made through our website, www.ratinari.com, or other sales channels. By making a purchase, you agree to be bound by these terms. Please take the time to read through this policy carefully.

1. General Terms of Sale

1.1 Eligibility to Purchase

  • Customers must be at least 18 years old to place an order with Rat Inari.
  • By placing an order, you confirm that all information you provide during checkout is accurate and complete, including your billing address, shipping address, and payment details. It is your responsibility to ensure that this information is correct to avoid any issues with the processing of your order.

1.2 Pricing

  • All prices displayed on the Rat Inari website are in US Dollars (USD) and may be subject to change without prior notice.
  • Prices do not include applicable sales tax, shipping fees, or other charges, which will be calculated and displayed during the checkout process.
  • Rat Inari reserves the right to change the prices of products, promotions, or services at any time, but once an order is confirmed, the price remains fixed.

1.3 Payment Methods

  • Full payment is required at the time of purchase.
  • We accept the following payment methods:
    • Credit/Debit Cards: Visa, MasterCard, American Express, and other major card providers.
    • PayPal: Secure online payments via PayPal.
    • Bank Transfers: Available where applicable. Please contact us for more details on this option.

Payments are processed securely using encrypted payment gateways. Rat Inari does not store your sensitive payment information.

2. Order Processing

2.1 Order Confirmation

  • Upon completing your order, you will receive an order confirmation email with the details of your purchase. This email serves as a receipt and confirms that your order has been received by Rat Inari.
  • If you do not receive the confirmation email within 24 hours, please reach out to our customer support team at contact@ratinari.com or call us at (212) 260-6143 for assistance.

2.2 Order Processing Times

  • Orders are typically processed within 1-3 business days after payment confirmation.
  • Processing times may vary for custom orders, special requests, or high-demand products.
  • Once your order is processed, you will receive another email confirming shipment, along with tracking details.

2.3 Order Modifications and Cancellations

  • Changes or cancellations to your order can only be made before the items have been shipped.
  • If you need to cancel or modify your order, please contact us immediately at contact@ratinari.com or (212) 260-6143. We will do our best to accommodate your request, provided the order has not yet shipped.

3. Shipping and Delivery

3.1 Shipping Costs

  • Shipping costs are calculated based on the destination, weight, and dimensions of your order.
  • The exact shipping fee will be calculated and displayed during the checkout process before you confirm your purchase.

3.2 Delivery Times

  • Estimated delivery times will be provided at checkout. These estimates depend on the shipping method selected and the destination.
  • Rat Inari is not responsible for delays caused by third-party carriers, weather conditions, or other unforeseen circumstances. Delivery delays due to these factors are beyond our control, but we will do our best to assist you if any issues arise.

3.3 Tracking Your Order

  • Once your order has been shipped, you will receive a tracking number via email to monitor your package.
  • Please use this tracking number to follow the progress of your shipment through the respective carrier’s website.

4. Returns and Refunds

For a full breakdown of our return and refund policies, please refer to our Refund and Returns Policy page.

4.1 Return Eligibility

  • All returned products must be in new, unused condition with all original packaging intact.
  • Returns must be requested within 30 days of receiving your order.
  • Certain products, including custom orders, personalized items, and special-order goods, may not be eligible for return unless defective.

4.2 Refund Process

  • Once your return is received and inspected, we will notify you via email regarding the status of your refund.
  • Refunds will be issued to the original payment method used at the time of purchase. The processing time for refunds may vary depending on your payment provider.

5. Product Availability

5.1 Stock Availability

  • Rat Inari strives to maintain accurate stock levels on all items. However, due to inventory fluctuations, product availability is not guaranteed.
  • If an item is out of stock after your purchase, we will contact you promptly via email to provide alternatives, offer a backorder, or issue a full refund.

5.2 Special Orders

  • For custom or special-order items, additional processing time may be required.
  • These items are final sale and non-refundable unless they are found to be defective or damaged upon arrival.

6. Warranty Information

6.1 Manufacturer Warranties

  • Many products sold by Rat Inari come with a manufacturer’s warranty. Warranty details are provided in the product description or packaging.
  • If you have any questions or need more information about the warranty, please reach out to us.

6.2 Filing a Warranty Claim

  • To submit a warranty claim, please contact our customer support team at contact@ratinari.com or call (212) 260-6143.
  • You will need to provide proof of purchase and a description of the issue with the product. We will assist you with the warranty claim process.

7. Sales Tax

  • Sales tax will be calculated based on the shipping address and the applicable state and local tax laws.
  • The final tax amount will be displayed during checkout before payment.

8. Dispute Resolution

8.1 Contact Us First

  • If you have any issues with your purchase or wish to file a dispute, we encourage you to contact us directly at contact@ratinari.com or (212) 260-6143.
  • We are committed to resolving disputes promptly and amicably. Our goal is to ensure you are completely satisfied with your purchase.

8.2 Governing Law

  • This Sales Policy is governed by the laws of the State of New York, United States.
  • Any disputes that cannot be resolved amicably will be subject to arbitration or court proceedings in the appropriate jurisdiction in New York.

9. Prohibited Activities

By purchasing from Rat Inari, you agree to not engage in the following prohibited activities:

  • Fraudulent transactions: Using stolen or unauthorized payment methods.
  • Reselling products without written permission from Rat Inari.
  • Tampering with our website, products, or order systems to manipulate prices or availability.

10. Changes to This Sales Policy

  • Rat Inari reserves the right to update or modify this Sales Policy at any time.
  • Any changes will be effective immediately upon posting to this page with the updated effective date.
  • Please review this policy regularly to stay informed of any updates that may affect your purchases.

Contact Us

For any questions regarding this Sales Policy or if you need assistance with an order, please don’t hesitate to reach out to us:

  • Hotline: (212) 260-6143
  • Email: contact@ratinari.com
  • Address: 200 E 5th St, New York, New York (NY), 10003

Thank you for choosing Rat Inari! We look forward to providing you with exceptional products and outstanding customer service.