Refund and Return Policy for Rat Inari

Effective Date: November 22, 2024

At Rat Inari, we are committed to providing the highest quality products and ensuring that your shopping experience with us is seamless and satisfying. If, for any reason, you are not fully satisfied with your purchase, this Refund and Return Policy outlines the conditions and steps for initiating returns and obtaining refunds.

We strive to offer clear and easy-to-follow guidelines to help you navigate the return process, and our customer service team is available to assist with any questions or concerns. Please take a moment to read through this policy to understand your rights and responsibilities.

1. Eligibility for Returns

We want you to be happy with your purchase, but if you are not satisfied, we accept returns under the following conditions:

  • Return Period: To be eligible for a return, you must initiate the return process within 30 days of the date your order was delivered to you. Any requests made after this period will not be processed.
  • Condition of Items: The returned product must be unused, in original condition, and in its original packaging. This includes all accessories, manuals, and other included items. The item should not have been opened, installed, altered, or used in any way.
  • Proof of Purchase: To process your return, we require proof of purchase. This can be in the form of a receipt, order confirmation email, or order number. Without this proof, we will not be able to proceed with the return.

2. Non-Returnable Items

Certain items cannot be returned or refunded. These include:

  • Custom or Special-Order Products: Any product that has been customized or specifically made for you (such as personalized items or made-to-order goods) is non-returnable.
  • Used or Altered Items: Items that have been installed, used, or altered in any way are not eligible for return. This includes products that have been assembled, modified, or otherwise altered.
  • Clearance or Final-Sale Items: All items that have been purchased as part of a clearance sale or marked as final sale are non-returnable and non-refundable.
  • Gift Cards: Gift cards are non-returnable and cannot be refunded.

3. Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund. Please follow the steps below for understanding our refund process:

  • Inspection and Approval: Upon receiving your returned item, our team will thoroughly inspect the product to ensure that it meets the return conditions. If the item is damaged, used, or not in the condition described above, the return may be rejected.
  • Refund Issuance: Once the return is approved, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note that it may take 5-10 business days for the refund to appear on your statement, depending on the processing times of your payment provider (bank, credit card company, etc.).
  • Shipping Costs: Please note that shipping fees are non-refundable, unless the return is due to an error on our part (e.g., if we sent the wrong product or a defective item). In such cases, we will refund the full amount of your purchase, including shipping fees.

4. Exchanges

We currently do not offer direct exchanges. If you would like to exchange an item for a different model, size, color, or product, you will need to return the original item for a refund and place a new order for the replacement item. However, we are happy to assist you with the return process and can guide you through the steps.

If the item is damaged, defective, or the wrong product was shipped, we will work with you to resolve the issue and ensure that you receive the correct item. Please contact us within 30 days of receiving the item if you need assistance with a replacement.

5. Return Shipping

  • Customer Responsibility: The customer is responsible for return shipping costs unless the return is due to a defective product, incorrect item shipped, or another error on our part. In these cases, we will cover the return shipping costs.
  • Prepaid Shipping Labels: In the event that you need a prepaid shipping label, we can provide one upon request. Please note that the cost of the prepaid return label will be deducted from your refund.
  • Lost or Damaged Returns: We strongly recommend using a trackable shipping service for your return shipment to ensure that the package is safely returned to us. Rat Inari is not responsible for returns that are lost or damaged during the shipping process. Using a trackable service helps us confirm receipt of the returned item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us as soon as possible. We want to resolve any issues quickly and efficiently. To help expedite the process, please provide us with:

  • Order details: Include your order number and the product(s) in question.
  • Photos or evidence: Attach clear photos or videos showing the damage or defect.

Upon receipt of this information, we will arrange for a replacement or refund at no additional cost to you. Additionally, we will cover the cost of return shipping for damaged or defective items. Please notify us within 7 days of receiving the defective or damaged product to ensure a smooth return or exchange process.

7. How to Initiate a Return or Refund

To start the return or refund process, please follow these steps:

  1. Contact Us: Reach out to our customer service team at contact@ratinari.com or call us at (212) 260-6143. Be sure to include your order number, the product you wish to return, and the reason for the return.

  2. Approval: Once we have reviewed your return request, we will send you an email confirmation with a Return Merchandise Authorization (RMA) number, along with detailed instructions on how to send the item back.

  3. Return Shipping: Securely package the product, include a copy of your proof of purchase, and return it to us according to the instructions provided. Please ensure that the product is in its original, unused condition to avoid delays in processing.

8. Changes to This Policy

Rat Inari reserves the right to update, modify, or amend this Refund and Return Policy at any time. Any changes will be posted on this page with an updated effective date. We recommend reviewing this policy periodically to stay informed about any changes that may affect your returns or refunds.

9. Contact Information

If you have any questions, concerns, or need assistance with a return, refund, or exchange, please do not hesitate to contact us:

Thank you for choosing Rat Inari! We are committed to providing exceptional customer service and ensuring that your shopping experience is as smooth and hassle-free as possible. If you have any concerns or issues with your purchase, our dedicated team is here to assist you throughout the return and refund process.